Privacy Policy

Last updated: May 2026

Zentro (“we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our store or make a purchase.

1. Who We Are

Zentro
10 Avenue des Tuileries, 63600 Ambert, France
Phone: +33 9 66 28 99 33

2. What Information We Collect

When you visit our store or place an order, we may collect the following personal data:

Name and contact information (email address, phone number)
Billing and shipping address
Payment information (processed securely — we do not store full card details)
Order history and purchase details
Device and browsing information (IP address, browser type, pages visited)
Communications you send us

3. How We Use Your Information

We use your personal data to:

Process and fulfill your orders
Send order confirmations and shipping updates
Respond to your questions and customer service requests
Improve our website and services
Comply with legal obligations
Send marketing communications (only with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

Contract performance — to fulfill your orders
Legal obligation — to comply with applicable laws
Legitimate interests — to improve our services and prevent fraud
Consent — for marketing communications

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only as necessary:

Shipping and logistics partners (to deliver your orders)
Payment processors (to handle transactions securely)
IT and platform service providers (e.g., Shopify)
Legal authorities (when required by law)

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (typically up to 5 years for accounting and tax records).

7. Your Rights (GDPR)

As a resident of the EU/EEA, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing of your data
Data portability
Withdraw consent at any time (for consent-based processing)
Lodge a complaint with your national data protection authority

To exercise any of these rights, please contact us at the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience, analyze traffic, and support marketing. You can manage your cookie preferences through your browser settings or our cookie consent tool.